Synthesis Posted December 21, 2017 Share Posted December 21, 2017 When was the last time you contacted them? You can PM me the RMA numbers and I'll take a look. Just as a heads-up though, I'll be out until Monday so you won't hear back from me right away.Thanks, -John C Link to comment Share on other sites More sharing options...
Dougkling Posted December 25, 2017 Share Posted December 25, 2017 Noooo... this sucks. First day and on Christmas, I am getting the blinking red light on one base and fault 03 in SteamVR. Come on!! If there no user serviceable way to fix this??? Link to comment Share on other sites More sharing options...
0300hale Posted January 15, 2018 Share Posted January 15, 2018 help! i'm having a base station issue! Link to comment Share on other sites More sharing options...
Synthesis Posted January 16, 2018 Share Posted January 16, 2018 Unfortunately, no, since it's a hardware failure on one of the rotors. The best thing to do is to contact our Support via Live Chat for your region/country and go through the RMA process.www.vive.com/us/support/contactus is the URL for the US facing Live Chat, but you can change your location to talk to any other regional support as well.Thank you! -John C Link to comment Share on other sites More sharing options...
BlackMW Posted January 25, 2018 Share Posted January 25, 2018 Hello, what is the life expectancy of a base station ? Should the power be unplugged when not in use ? I got the red light after one month of use. Will have it replaced, but should I expect this to happen regularly ? Thanks. Link to comment Share on other sites More sharing options...
Synthesis Posted January 26, 2018 Share Posted January 26, 2018 1. We have base stations here and out in the wild that have been running nonstop for over two years. We don't have any specific "life expectancy" for the base stations.2. That's up to you, but it doesn't really make a difference. Some people prefer not to hear the hum when it's not being used. 3. Sorry to hear that. You'll be happy to know, that if you purchased your kit from us directly or an authorized retailer you're still within warranty.4. No, I wouldn't expect it to happen again. Usually any failures come from trauma against the base station while it's in use. It's actually a very robust piece of engineering with failsafes and other design features to keep it running for a long time.Thanks! -John C Link to comment Share on other sites More sharing options...
BlackMW Posted January 26, 2018 Share Posted January 26, 2018 Thanks for the quick reply. That's good to hear, I don't mind the hum. I've been using it for a month, was always on. Yes I'm within warranty. No trauma occured as my lighthouses are fixed 2.7 meters above ground. Could it have been caused by poor fixing ? I fixed this lighthouse onto a drywall using screws, didn't know it makes vibrations, one screw was already loose, so I cut a hole next to the bracket to put nuts from behind. Link to comment Share on other sites More sharing options...
Synthesis Posted January 26, 2018 Share Posted January 26, 2018 No idea! With anything that has moving parts, failures will happen. That's why we have a warranty.Thanks, -John C Link to comment Share on other sites More sharing options...
Spendog Posted July 14, 2018 Share Posted July 14, 2018 I have just booted up my vive and I came to blinking red light on one of my stations while the other is fine. Any help? Link to comment Share on other sites More sharing options...
fhillia Posted July 14, 2018 Share Posted July 14, 2018 A blinking red light means a hardware error and can only be fixed by sending the base station in for repairs or replacement. I had the same issue and had to get a replacement after contacting customer service/support. Link to comment Share on other sites More sharing options...
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