Unable to do a true factory reset - Always reverts to previous batch configuration

[CREWvzw]

I am trying to perform factory resets on our Vive Focus 3s but they always automatically load a batch configuration when a reset is performed.

I assume this is because I once created a batch configuration in the Vive DMS with the option to "Store Batch Configuration On Device" activated. Because my Organisation has been enrolled in the VADMS trial, the Device Management Systems on https://business.vive.com/ have been disabled for this organisation and I am unable to create a new batch configuration with the option to "Delete Existing Batch Configuration On Device".

To try and get around this, I opened an alternative organisation and I created a new batch configuration with the option to "Delete Existing Batch Configuration On Device" activated. I then factory reset the headset with this batch configuration and I can see that it loaded the new one. I then removed the SD card from the headset, perform another factory reset and I see that it still loads the original batch configuration! Which upon closer reading is actually what should be expected...

So in a nutshell I am softlocked from true factory resets on our headsets, as I am unable to create a new batch configuration with the original Organisation as the old DMS system has been locked out for us. While looking around in Android Debug to try and find if I can remove the batch configuration myself, I notice the folder /mnt/cota but unfortunately I can not access that folder with the default permissions set.

I believe this is hampering our ability to enroll these devices into our VADMS system with the QR Code method as shown by HTC VIVE in this video. Correct me if I'm wrong of course, but I keep trying to activate the QR Code Scanning by pressing the headset button three times but nothing happens.

 

[GhostPsi]

On 2/27/2023 at 11:02 AM, CREWvzw said:

I am trying to perform factory resets on our Vive Focus 3s but they always automatically load a batch configuration when a reset is performed.

I assume this is because I once created a batch configuration in the Vive DMS with the option to "Store Batch Configuration On Device" activated. Because my Organisation has been enrolled in the VADMS trial, the Device Management Systems on https://business.vive.com/ have been disabled for this organisation and I am unable to create a new batch configuration with the option to "Delete Existing Batch Configuration On Device".

To try and get around this, I opened an alternative organisation and I created a new batch configuration with the option to "Delete Existing Batch Configuration On Device" activated. I then factory reset the headset with this batch configuration and I can see that it loaded the new one. I then removed the SD card from the headset, perform another factory reset and I see that it still loads the original batch configuration! Which upon closer reading is actually what should be expected...

So in a nutshell I am softlocked from true factory resets on our headsets, as I am unable to create a new batch configuration with the original Organisation as the old DMS system has been locked out for us. While looking around in Android Debug to try and find if I can remove the batch configuration myself, I notice the folder /mnt/cota but unfortunately I can not access that folder with the default permissions set.

I believe this is hampering our ability to enroll these devices into our VADMS system with the QR Code method as shown by HTC VIVE in this video. Correct me if I'm wrong of course, but I keep trying to activate the QR Code Scanning by pressing the headset button three times but nothing happens.

 

Create a new batch file without checking the apply after reset the stock one should suffice then factory reset 🙂

[nadineross412]

Hi there! It sounds like you're experiencing some difficulty performing factory resets on your Vive Focus 3s due to batch configurations that are automatically loading after a reset. It's unfortunate that your organization has been locked out of the DMS system, making it difficult to create a new batch configuration with the option to delete the existing one. Have you tried reaching out to HTC VIVE support for assistance? They may have some suggestions or solutions that could help you get around this issue. Additionally, have you tried perform a hard reset on the headsets to see if that clears any stored configurations? I hope you're able to find a solution soon!