Error Code 215 During Setup, But Drivers ARE Updated

[Randonlag]

Trying to set up my new Cosmos and it keeps giving me an error code of "215: Check that your GPU driver is updated to the latest version." But my Nvidia GeForce Experience says that I DO have the latest graphics driver. 

I have even tried completely uninstalling using DDU in safe mode and doing a clean reinstall (without GeForce Experience) of my drivers, but to no avail.

My graphics card is a ZOTAC 2070 AMP Extreme.

The above is the message I sent to support by using the Send Feedback option in the Vive Console.  Maybe, being the weekend, someone else who might have had a similar issue can give me advice here a bit quicker.

I've also tried uninstalling and reinstalling Steam, SteamVR, and Vive Software.

 

@stvnxu

[Randonlag]

After talking to support and running through all of their troubleshooting steps, they said my headset was defective, and to contact the store to return it.

@stvnxu

[stvnxu]

Hi @Randonlag,

Apologies on this issue you experienced. If that's what our support team concluded after going through their process, then please proceed with their instructions. 

Your report is the first that I've seen on this forum page so I wouldn't have a troubleshoot process to share that's outside of our support team's list. Please return or exchange the headset as soon as possible. If you do swap for another Cosmos unit, let me know how the installation process is. If you continue to still have any issues, then I'll work with you directly to identify the root cause as chances are likely it's not due to a defect on the 2nd attempt. 

Thank you for sharing. 

Steve

 

[Randonlag]

Just got my replacement, and I'm still getting the same error.

I already had the Vive Console software updated to 1.0.8.8. There was a new update for Nvidia, but that didn't change anything.

Any help you could give me would be really appreciated.

[stvnxu]

@Randonlag,

Hmm, okay it's most likely not the device then. Could you submit in an issue report that'll collect your logs? I'll submit this to engineering team to figure out what the root cause is. Make sure to have your headset connected and on when you're submitting the issue report. Here are instructions:

https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/

Ping me here once you've completed this and I'll forward to them immediately. Please note we're rolling into the weekend, therefore, there will be a delay in response till at least Monday.

I'll also tag my colleague, @VibrantNebula, if he can shed any light here.

Steve

 

[Randonlag]

@stvnxu

I just submitted the issue in the software. Trace number is 20191213175113

Thank you for helping me.

 

[Randonlag]

@zig11727,

I don't have an Intel CPU, however I DO have an AMD 2400g, that comes with its own integrated graphics. Unfortunately,, when I checked the BIOS, I found I already had PEG selected.

Thanks for the advice. 

[kbaegis]

I also am having this problem.

Dell precision 5520 --tb3-- owc helios fx -- Radeon VII (19.12.3)

I've disabled my 530/M1200 in device manager. Attempting a reinstall; let you all know how it goes.

[Ricksakuma]

Same error here has anyone got it fixed?

[kbaegis]

Nope. Still broken.

With the integrated graphics enabled it was initially detecting the vive as a upnp monitor and attempting to mirror/extend the display to the hmd. Enabling direct mode didn't fix this.

Disabling the integrated intel and nvidia chipsets worked in preventing it from being detected as a display, but then it gives me the "update your drivers" error code.

Pretty frustrating.