Jump to content

Redemtion code not working for Half Life: Alyx

Recommended Posts

@Xaffekt - Apologies on the issue. I've created a ticket for you to get this resolved. Please check your email used to sign into this forum account. The support team will reach out shortly requesting information to verify your purchase. Once verified, you'll be able to redeem your half life alyx. Again, apologies for this initial issue. Thanks for your patience!

@Docnocternal - Thanks for the kind words and feedback ❤️ We are aware of this issue and working towards a solution. 

Link to comment
Share on other sites

Dear Vive,

Exactly the same problem, I got my 2 months Infinty subscription with my new Vive Pro but am now unable to get Half-Life. Code already redeemed the system says.

I contacted your helpdek already twice, took >24 hours to answer with an answer that was totally unhelpful. Can you please contact me as well to get this resolved. Many thanks!

Link to comment
Share on other sites

Hi @JvS68,

Apologies on the issue you're experiencing. Could you share with me the ticket number you got when contacting our helpdesk and I'll look into it for further escalation. Please have your order confirmation ready.


Link to comment
Share on other sites

  • 2 weeks later...
  • 4 weeks later...
  • 3 weeks later...
  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...