C.T.

@Socrates, Could you send me one issue report to confirm our solution applies on your case?

I've talked to internally with R&D, don't need to worry about this. This is one virtual object for Cosmos Elite only.

But I do use that port from time to time, maybe the error comes from the laptop itself?

Can you get us a SteamVR System Report? We may be able to identify which unknown device it is for you.

So that the right side USB should work just fine. I have teams to check the logs already, but they may not return to me by tomorrow. Anyway, few things to clarify with you, 1) you are connecting the device through all the inbox item right? can you reconnect them firmly and try again? 2) when you plug in all the cables and power up the linkbox, have you notice any firmware update notification?

Hey there, could you file one issue report to me and get me the trace number? Let me see how to help you from there. Thanks

Your case is a little bit special, I'll release one workaround to you in private soon

No worries, I found your ticket. I'll get back to you soon.

that's weird.. send me one issue report please?

Which USB3 port did you use? I personally use 2 of GS65, it should work just fine.

would you like to generate one steam vr system report and dxdiag report here? let's see get some idea inside.

If that's the case, you may want to lower all of the graphic settings. 1060 may not beefy enough to take full power. And try put your laptop in a better air circulation surface, as you mentioned, the laggy comes a little after steamVR is running.

All, Thanks for those who submit the log for us, we have generate below solution based on what we discovered. If you still encounter the upside down issue with Cosmos Elite headset, please follow below steps and let us know if it is still not work out for you. 1. Update SteamVR to version 1.10.28 or later 2. If there’s “Some Add-ons Blocked” notification on SteamVR, please select “Manage Add-ons” and skip to Step. 5 If you do not have the notification as below, please proceed to Step. 3 3. Launch SteamVR settings 4. Select “Startup / Shutdown” and “Manage Add-Ons” 5. Unblock “viveVR”, then close SteamVR. 6. Restart Vive console. * If the issue keeps reoccurring, please restart your PC and start from Step. 1. referencing to https://forum.vive.com/topic/7738-psa-safe-mode-issue-on-steamvr-11028/

Just checked the product spec on Dell, G3 1060 should have one Type-C which can also serves as DP port from 1060 card. However, you should also double check your Nvidia control panel -> configure surround, physX to see if your Type C is coming through the 1060 as spec stated.

The spec looks alright for most of the headset and content. Is it in general bad or in some specific contents??

Please use the alternative way to pull the logs for us then. It should locate under below path, and please send the zip file to Shen or me after clicking the collect log. Path may vary if you have changed the default location, but here's the default one looks like. C:\Program Files (x86)\VIVE\Updater\App\ViveEyeSettings\Systeminfo.exe

Do you mind sending me DXDiag report via PM?

Hi @Nivelis We have a possible lead on the error, I will PM you a test build to verify the result after internal review soon. Please bear with us. Thanks

Hey, So, It is still okay to run 6 monitors with Cosmos on wired, the key is that you just need to make sure the Main monitor and Cosmos DP is hooking up on the same GPU. And your setup should work fine. Don't do the HDMI to DP stuff, it won't work for sure. Cheers,

Have you tried to power cycle the Headset within any of the troubleshooting steps you did? If the issue still persists, please PM me, I will follow up with u.

HDMI to DP is not supported on Cosmos. It's normal to see the 210 error code. You need to have at least DP or Mini-DP from the GPU. and also 1650 may not meet the min requirement for most of the contents.

VIVE Cosmos 1.0.11.2 – Public Release Notes Released April 7th 2020 [Tracking] Controller Overall reduction in controller jitter, improving precise movements in e.g. Angry Birds and Tilt Brush Improved controller tracking for better sniper stance accuracy [Vive Console] Added a troubleshooting link to help improve tracking environment [Room Setup] Updated hint strings for tracking notifications Updated “Pull and hold trigger” string in Japanese [Origin] Added a new introduction video for first time users during setup or when relaunching the Tutorial

There's one beta option you can find through vive console settings -> advanced section.

Hi @Maijin19 Sorry about the issue you experienced, after looking through the logs but we suspect the DP port you have on the laptop wasn't coming directly through the dedicated GPU. We weren't able to support this laptop. Best Regard C.T.

As long as you removed the 6 films off from the external cameras, you are in good hands.