GAMEDRIX Posted July 3, 2021 Share Posted July 3, 2021 (edited) I know I would probably not get any answer as I tried my best. But this needs to be addressed in some way so people are aware. Having a vive pro 2 if you think it has issues is really frustrating to deal with, not that the customer service is bad but just confusing. I told them the issue I was having with the head movement at first I got all the bunch of turn off and turn back on the link box, look if you have the last firmware/software update... wow.. ok I understand the procedure but I had to explain really in detail so they could understand that I've already tried everything having two computers there could not be any error in this part. What's really hard to understand is how many people are experiencing this ? And I really would want anyone who sees this post to answer because it really seems like some people have the issue and some don't but that could also mean that some see them and some other don't because it's a subtle "scan line" type of artifact. If only a portion of us gets them well it's unfortunately due to a probable hardware failure. I contacted htc the first time they've helped me out and told me that the vertical lines is a known issue but not quite like I was describing "only occurring with head movement and very subtle" but eventually they've told me to return it so they can inspect the headset, I think that's gonna happen. It can also be a normal behavior of lcd panels in general, I heard multiple stories before that especially the valve index and some other lcd headsets... maybe a bad calibration or as some said pixel inversion, a misalignment of refresh rate and current can also be the reason. But guess what ? Impossible to know if it is hardware or not, if a future software/firmware could fix it. Nothing. They don't say it, they say it's an issue they need to fix and in the other hand they told me you can still return it. WTH. Just tell me what to do, I spent 800€ to have a better experience in VR not to regret and dislike a company that I've used to cherish. Guys really do something, people experiencing this just tell me what have been done in your side and what you think is gonna happen next. I used to love the original htc vive and I still prefer it over the vive pro 2 just because of these issues, I literally were happy to go back the my og vive it's crazy.... Edited July 3, 2021 by GAMEDRIX Link to comment Share on other sites More sharing options...
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