Aragorn 76 Posted July 9, 2021 Share Posted July 9, 2021 We are in the same situation. I received my headset back from Romania today and I contacted HTC-France for a refund. I am really furious. Link to comment Share on other sites More sharing options...
jackie brown Posted July 10, 2021 Share Posted July 10, 2021 could also steamvr update be causing it tho?ive read index users posts and people complained with some updates about this pixel inversion problem,but was fixed with other updates,what a strange issue,vive pro 2 was perfect because i didnt mind the glare and the fov,resolution and tracking is perfect what a shame with this issue that seems fixable with a slider like on index,hope htc will fix it,and stop ignoring the most common issue i see discussed on their own forum,i will keep using it till the return window closes and if we get no response im gonna return too. Link to comment Share on other sites More sharing options...
Raging Beard Posted July 12, 2021 Share Posted July 12, 2021 Well VP2 is going back for refund, label and all printed and ready to go, and I will not be buying a new one. Instead I have an 8Kx on order 🙂 If that has vertical lines when moving too, well, there will be swearing and crying in varying degrees. See you all in 3 years for the Vive Pro 3. Link to comment Share on other sites More sharing options...
GAMEDRIXXXXXXXXXXXXXXXXXXX Posted July 12, 2021 Share Posted July 12, 2021 It's really weird... Link to comment Share on other sites More sharing options...
Aragorn 76 Posted July 12, 2021 Share Posted July 12, 2021 1 hour ago, Raging Beard said: Well VP2 is going back for refund, label and all printed and ready to go, and I will not be buying a new one. Instead I have an 8Kx on order 🙂 If that has vertical lines when moving too, well, there will be swearing and crying in varying degrees. See you all in 3 years for the Vive Pro 3. That's good news for you. I hope I will obtain a refund as well. I'm still waiting for a final answer. 1 Link to comment Share on other sites More sharing options...
jackie brown Posted July 13, 2021 Share Posted July 13, 2021 18 hours ago, Aragorn 76 said: That's good news for you. I hope I will obtain a refund as well. I'm still waiting for a final answer. did you recieve your vp2?same issue after inspection in romania? Link to comment Share on other sites More sharing options...
Franky2021 Posted July 13, 2021 Share Posted July 13, 2021 I‘m still waiting for a final answer from the support, too. I get answer to this issue from the HTC support team in romania. Link to comment Share on other sites More sharing options...
Aragorn 76 Posted July 13, 2021 Share Posted July 13, 2021 10 hours ago, jackie brown said: did you recieve your vp2?same issue after inspection in romania? Yes, see my post above (https://forum.vive.com/topic/9859-be-awareim-also-experiencing-vertical-lines-with-head-movement/?do=findComment&comment=41384 No fault/No failure according to HTC... That is why I am asking a refund now. Link to comment Share on other sites More sharing options...
Franky2021 Posted July 13, 2021 Share Posted July 13, 2021 1 hour ago, Franky2021 said: I get answer to this issue from the HTC support team in romania. I made a mistake, here is the right statement: I get NO answer to this issue from the HTC support team in romania. Link to comment Share on other sites More sharing options...
jackie brown Posted July 14, 2021 Share Posted July 14, 2021 On 7/12/2021 at 2:25 PM, Raging Beard said: Well VP2 is going back for refund, label and all printed and ready to go, and I will not be buying a new one. Instead I have an 8Kx on order 🙂 If that has vertical lines when moving too, well, there will be swearing and crying in varying degrees. See you all in 3 years for the Vive Pro 3. please let us know if the 8kx has it or doesnt so i can start saving up money :)),from what im seeing on forums most lcd hmds have people complaining about this particular issue im not sure if its just the way it should be or idk. Link to comment Share on other sites More sharing options...
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