C.T.

August 14, 2023

On 8/7/2023 at 7:02 PM, Wilcovos1991 said:

Hi C.T., Thanks for the patch notes! Very interested to learn more about passtrough options through VBS; Where can I find more about how to use that? And it mentions Mixed Reality with passthrough; I would love to have the ability to 'trigger passthrough' in our Focus 3 headsets while players are still preparing (letting them see our attendant while they equip gear for example), would this be possible or is it only while using Mixed Reality with the Elite XR headset?

Regards,
Wilco

Hey man, sorry for the delayed response.

Have you checked out this post yet? It contains the information you requested.

August 14, 2023

Thank you all for helping to verify the hotfix. We are now releasing the hotfix to the public as version 1.2.4a.

Please download the patch and replace it if you are still experiencing crashes on start. Alternatively, you can uninstall the Hub and then re-install it via this link Download VIVE Streaming Hub

August 11, 2023

14 hours ago, Osheth said:

Unfortunately after steps you mentioned it still does not work.
I opted into beta, opted out. uninstalled, deleted folder then installed again.
Streaming hub is starting, working for 2-3 secs and it's gone resetting or shutting down.
Before this new version of streaming hub it worked fine...

I understand, so you were able to access the settings. You just couldn't establish the connection, right?

August 10, 2023

8 hours ago, Osheth said:

I am little jelous 🙂 May I ask for help too?

Sorry, I missed your message. Your issue seems to be related to a missing file in the folder. Could you try opting into the beta and then opting out to see if it recovers?

if above doesn't help, may have to ask you to uninstall the software, and manuall delete everything under below folder and install the software again. Thanks

C:\Program Files\VIVE Hub

August 9, 2023

23 hours ago, Depi said:

HI,

everything from folder Log is here.

https://nas.depi.cz:5001/sharing/hmovcbqqp

the installation file installs two applications: Vive Streaming HUB and Vive Business streaming.
When I start the VIVE streaming Hub, it crashes after a while. When I uninstall Vive BUsiness Streaming, the Steaming HUB doesn't crash, but the headset is not fully functional with Steam VR.
And there are two errors in the event viewer - .NET Runtime (1026), and Application Error (1000)

Can you unzip the file and replace it in this folder?
[installation dir] \VIVE Hub\VIVE Hub\VHConsole\
(something like this C:\Program Files\VIVE Hub\VIVE Hub\VHConsole)

VHConsole.7z

August 8, 2023

if you are still running into crash on launch issue, please send me everything inside the folder, I'll have R&D to check ASAP.

%ProgramData%\HTC\ViveSoftware\ViveHUB\Log

August 7, 2023

VIVE XR Elite Software (FOTA 5.0) 1.0.999.424
Released August 7, 2023

What's new

Scene scanning and object detection (table and walls) for MR room setup are now available in this public release.
Jelbee MR, The mixed reality demo created by HTC VIVE is available for download in the VIVEPORT Store..
Added support for viewing 360-degree photos.
The VIVE Streaming app can now be updated wirelessly via VIVE Streaming Hub 1.2.4 or later.

User experience improvements

The headset will now let you know if your environment is too dark for the tracking engine to function optimally.
The headset can now restart automatically after a system update.
Added onboarding tips to the Library.

Fixed issues

Fixed an issue where the controllers would stay awake while in standby, affecting battery life. Update your controller firmware to apply the fix.
Updated the battery cradle firmware update animation to include a clear warning not to disconnect the battery cradle during an update.
Fixed an issue where releasing the grip button would not return the grip value to 0 in OpenXR content.

To learn more about the new features and updates included in FOTA 5, see our video.

August 7, 2023

4 hours ago, dynameis tw said:

It's working now , thanks

last time I saw the "did not disconnect image" I thought that means "do not connect battery" so I unplugged it , you may want to add some text descriptions!

We will be releasing a new firmware to address more stuff today including this, Cheers

August 6, 2023

Try install this pack if you have windows N.

thanks

https://www.microsoft.com/en-us/software-download/mediafeaturepack

August 5, 2023

On 8/2/2023 at 2:40 AM, rainabba said:

Any chance you'd enlighten us to the technical deficiency that prevents Vive Streaming to Flow (if it isn't just a software limit)? Given that it's also XR2, has great 6DOF tracking and can surely decode streamed video just fine (I say this as someone who's done live streaming for Samsung, to GearVR, circa 2014-2016), I wonder. I'd love to get streaming from my flow (so it can continue to be used by my kids if nothing else) rather than having to go to the Elite now, when I'm prepared to wait one more product cycle to get the PPD I seek 😄

Vive Flow is actually XR1. 🙂

August 5, 2023

11 minutes ago, dynameis tw said:

same here , The battery cradle does not appear to charge anymore. There is no red light on the cradle when plugged into USB-C PD

and the capacity show in VR is 50% and I play games for about 10 min it still show 50%

Please reboot the device with the battery cradle plugged in. The boot-up time will be slightly longer this time, as the device will be performing battery cradle firmware updates during the boot-up process. Do not unplug the connector until you enter the VR.

August 4, 2023

VIVE Business Streaming - 1.11.8b - Public release notes

Released August 4^th, 2023

VIVE Business Streaming - 1.11.8b

Added support for Mixed Reality (MR mode) with passthrough (Experimental).
Enhanced Bitrate settings to prevent pixelated images.
Improved Dynamic Bitrate to prevent sudden bitrate drops.
Implemented server stability improvements to handle unexpected Windows file access exceptions.
Fixed a potential server crash when client disconnected.
Fixed potential texture inconsistencies caused by incorrect headset projection when the headset was changed or after an update.
Fixed a potential issue that could cause incorrect Console setting values.
Fixed a random issue to cause the VIVE Business Streaming Console to freeze at launch.
Prevents Check for updates from being clicked multiple times.
Refined Graphics Auto mode and now supports new GPUs.
Resolved the issue where Console Settings could not be opened due to a missing Windows Startup folder.
Resolved the problem where SteamVR Dashboard could not be opened on some PCs.
[OpenXR] Fixed eye gaze data that could be incorrect or not received.
[OpenXR] Fixed a crash issue in UE editor mode.
[OpenXR] Fixed an issue where OpenXR content was being blocked by anti-cheat software.
[OpenXR] Reduced size by removing unnecessary libraries.

VIVE Business Streaming app - 1.0.17.13 (Please connect Focus 3 to PC via USB to update)

Added support for Mixed Reality (MR) with passthrough (Experimental).
Added support for left hand reverse pinch to open Steam Dashboard.
Fixed potential black screen issue during reconnecting.
Fixed memory leak issue due to reconnection.
Fixed an issue that causes users to get stuck at 75 FPS in content with VIVE XR Elite.
Improved prediction accuracy.
Now supports In-VR streaming settings by double-clicking the menu button on the left controller.
Now supports hand fist gesture mapped to the controller grip bindings.
Resolved a potential issue that could introduce extra controller latency in USB streaming.

August 4, 2023

VIVE Streaming Hub - 1.2.4 - Public release notes

Released August 4^th, 2023

VIVE Streaming Hub - 1.2.4

Supports PIN code pairing for computer connection (XR Elite software 1.0.999.374 or later is required).
Supports installing client app via wireless connection (XR Elite software 1.0.999.374 or later is required).
Refined the layout of the console UI.
The Hub Console will remain open even when the streaming server quits on unsupported PCs, allowing users to still access FAQs or submit issue reports via the Console.

VIVE Streaming - 1.11.8b

Refined Dynamic bitrate settings to prevent pixelated images when encountering network condition glitches.
Refined Graphics Auto mode and now supports new GPUs.
Fixed a potential server crash when the client disconnected.
Fixed sharpening setting not working sometimes.
[OpenXR] Fixed eye gaze data that could be incorrect or not received.
[OpenXR] Fixed a crash issue in UE editor mode.
[OpenXR] Fixed an issue where OpenXR content was being blocked by anti-cheat software.

VIVE Streaming app - 1.0.17.13e (Please connect VIVE XR Elite to PC via USB or wireless to update)

Now supports In-VR streaming settings by double-clicking the menu button on the left controller.
Added support for left hand reverse pinch to open Steam Dashboard.
Now supports hand fist gesture mapped to the controller grip bindings.
Fixed potential black screen issue during reconnecting.
Fixed memory leak issue due to reconnection.
Fixed an issue that causes users to get stuck at 75 FPS in content with VIVE XR Elite.

July 28, 2023

VIVE Streaming Hub - 1.2.4 - Beta release notes

Released July 28^th, 2023

VIVE Streaming Hub - 1.2.4

Fixed Console window keep on topmost.

VIVE Streaming - 1.11.8b

Fixed a potential server crash when the client disconnected.

VIVE Streaming app - 1.0.17.13e (Please connect VIVE XR Elite to PC via USB or wireless to update)

Fixed an issue where releasing the fist gesture didn’t register as releasing the grip button.

**********************

Released August 14^th, 2023

Hot-fix

VIVE Streaming Hub - 1.2.4a

Fixed a bug that caused the Hub Console to crash on start in some PC environments.

VIVE Streaming - 1.11.8c

Fixed a bug that caused SRanipal eye tracking to not function properly.

July 28, 2023

VIVE Business Streaming- 1.11.8b - Beta release notes

Released July 28^th, 2023

VIVE Business Streaming - 1.11.8b

Improved the quality of visuals in MR with passthrough turned on.
Fixed an issue where MR mode would be disabled after restarting VBS.
Fixed a potential server crash when client disconnected.

VIVE Business Streaming app - 1.0.17.13 (Please connect Focus 3 to PC via USB to update)

Fixed an issue where releasing the fist gesture didn’t register as releasing the grip button.

**********************

Released August 14 ^th , 2023

Hot-fix

VIVE Business Streaming - 1.11.8c

Fixed a bug that caused SRanipal eye tracking to not function properly.

July 27, 2023

If you have already contacted HTC support, I can take a look at your ticket to see if there is anything else I can do to help.

July 27, 2023

On 7/25/2023 at 9:57 PM, Ap111 said:

Aye I have heard what it should do. But it hasn't for me and I can't get any response from htc from any way I've tried to contact them.

what's your ticket number?

July 25, 2023

7 minutes ago, dynameis tw said:

Does this support Netflix, Disney+,Prime video?

only support youtube, and some RTSP and https streaming now.

July 20, 2023

VIVE Business Streaming- 1.11.6a - Beta release notes

Released July 20^th, 2023

VIVE Business Streaming - 1.11.6a

Fixed an issue which TCP mode would disable itself after restarting VIVE Business Streaming.

July 20, 2023

Hot fix to Streaming part!

VIVE Streaming (1.11.6a)

Fixed an issue which TCP mode would disable itself after restarting VIVE Hub.

July 15, 2023

have you tried this yet? https://www.viveport.com/apps/71b7270b-63ea-4ee1-905b-25fb3c084dbe

July 15, 2023

On 7/2/2023 at 1:37 AM, Bees said:

I can't seem to find a way to install the YouTube app on my XR elite. I'm trying to watch some 360 or 180 videos from YT, and YT has a popup that specifically states you must download the app in order to watch these videos in VR mode. What is the solution for this?

Try this, we have integrated YouTube into our Vive video app.
https://www.viveport.com/apps/71b7270b-63ea-4ee1-905b-25fb3c084dbe

July 15, 2023

We will gradually add support for 2D apps.

Thanks for the suggestions.

July 15, 2023

On 7/8/2023 at 11:30 PM, VulkanX said:

After a few hours of messing around wondering why it wouldn't update @Wilson So Thanks for that note on this finally got it updated.
would be nice if there was some feedback in the error message not just "can't update", not even a cryptic error code. Also why can we not update when connected to an always on power source and we have to update using a battery? Seems a bit odd, I mean I can unplug the batter or it can die just as easily as I can unplug it from my computer when doing an update.

We will adjust the updating mechanism. It will be fixed in the next update.

July 15, 2023

On 7/14/2023 at 3:15 PM, CYBER3DX said:

Interesting. I can not even add a second room. My boundary seems to be stuck in a seated boundary cylinder. Settings allow me to readjust the floor height but, not reset boundaries.

Very frustrating,

Sounds like you are using instant mode, try the default mode instead?

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