Vive Cosmos Elite, Can you flip the display output?

[Shen Ye]

Thanks for the info.

13 minutes ago, Norava said:

When I hit the Report Issue function it spins and then does nothing. Is this saving somewhere?

The report issue function should upload the logs and once complete will provide you a trace number. (instructions here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/ )

Is it still spinning if you leave it for a few minutes?

[Norava]

10 minutes ago, Shen Ye said:

Thanks for the info.

The report issue function should upload the logs and once complete will provide you a trace number. (instructions here: https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/ )

Is it still spinning if you leave it for a few minutes?

Yup, gave it a few just now. This time a UAC DID pop up but nothing  further   happened.

[Shen Ye]

28 minutes ago, Norava said:

Yup, gave it a few just now. This time a UAC DID pop up but nothing  further   happened.

Hey would you be able to check if there's something in c:\tmp? That's where the logs would be aggregated by the reporting tool before uploading.

If the logs are there, would you be able to email it over to my work email please? shen_ye[at]htc[dot]com. We'll have a quick look, but it may be Monday before we can get back to you on the cause.

[Norava]

1 hour ago, Shen Ye said:

Hey would you be able to check if there's something in c:\tmp? That's where the logs would be aggregated by the reporting tool before uploading.

If the logs are there, would you be able to email it over to my work email please? shen_ye[at]htc[dot]com. We'll have a quick look, but it may be Monday before we can get back to you on the cause.

Looks like it's not. What files is it trying to pull? I have a nonstandard user Profile location so if it's hardcoded to pull from C it may have issues :   :

[Norava]

4 hours ago, C.T. said:

Please use the alternative way to pull the logs for us then.
It should locate under below path, and please send the zip file to Shen or me after clicking the collect log. 
Path may vary if you have changed the default location, but here's the default one looks like.

C:\Program Files (x86)\VIVE\Updater\App\ViveEyeSettings\Systeminfo.exe

Done! Just sent it to Shen 🙂 via email and by DM to you! Let me know if you need additional environment info or clarification it may not have captured!

[ceding]

On 4/13/2020 at 5:02 PM, C.T. said:

All,

Thanks for those who submit the log for us, we have generate below solution based on what we discovered.
If you still encounter the upside down issue with Cosmos Elite headset, please follow below steps and let us know if it is still not work out for you.

1. Update SteamVR to version 1.10.28 or later
2. If there’s “Some Add-ons Blocked” notification on SteamVR, please select “Manage Add-ons” and skip to Step. 5
    If you do not have the notification as below, please proceed to Step. 3

3. Launch SteamVR settings

4. Select “Startup / Shutdown” and “Manage Add-Ons”

5. Unblock “viveVR”, then close SteamVR.

6. Restart Vive console.

* If the issue keeps reoccurring, please restart your PC and start from Step. 1.

referencing to https://forum.vive.com/topic/7738-psa-safe-mode-issue-on-steamvr-11028/

 

Followed the above steps.  Still no luck.  HMD is still upside down.  There is no blocked add-on message for me when started.  Played around a few times then got the blocked add-on message.  Followed the steps above but HMD is still upside down

Edited April 14, 2020 by ceding

[ceding]

10 minutes ago, ceding said:

Followed the above steps.  Still no luck.  HMD is still upside down.  There is no blocked add-on message for me when started.  Played around a few times then got the blocked add-on message.  Followed the steps above but HMD is still upside down

Also, Vive Console kept asking update GPU driver to the latest, but my driver version 26.20.11000.13587 is already the latest.

[SwankyKrab]

I have the same problem display is upside down. Everything works perfectly but it’s upside down.  Any ideas on a fix of those listed didn’t work?

[SwankyKrab]

just sent, thank you

[UnknownHero]

Same issue as posted. Brand new Vive Cosmos Elite Headset is displaying Inverted. Vive Console is giving me Error 205 about GPU driver. AMD Radeon 5700 XT Up-to-date as of 5/1/20.  SteamVR's "Display VR View" is showing appropriate orientation. Under Manage SteamVR Add-Ons in SteamVR settings there is only Gamepad Support and htc_rr