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stvnxu

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Posts posted by stvnxu

    Headset tracks fine, controller tracking is a joke

    in VIVE Console Software

    Posted

    Hey @cughin,

    I hear ya and apologize for the issue you're experiencing with tracking. Our team is committed to releasing ongoing software updates to improve the Cosmos experience including controller tracking.

    Here's our promise:

    https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/

    Here's our 1st SW release last week. Please stay tuned for more. If you'd like to be on the latest update, be sure to enroll into the Beta mode as we have another one coming soon. 

    https://blog.vive.com/us/2019/10/18/vive-cosmos-release-notes/

    Thank you for your feedback.

    Steve

    Unplayable !

    in VIVE Console Software

    Posted

    Hi @Patrik,

    We apologize for the tracking issues you're experiencing! Let me help you try to resolve this - I'll need a bit more information from you to fully understand your tracking situation:

    1. What software version are you currently on? 

    • To find out: Open Vive Console > Click Dashboard (three lines on top left) > About 

    2. Are you getting any notifications about your tracking environment when in the headset? (e.g. low lighting)

    3. What is it exactly that is not tracking? Your controller or headset? or both?

    • Check your Vive Console dashboard - do all three hardware icons (2x controller, 1x headset) light up? 

    4. Could you specify what part of the process is unplayable? Is this regarding a specific content or hardware such as headset not displaying?

     

    Again, we apologize for these issues you're having. Our team is committed and addressing these with fixes in ongoing updates. Here's our promise:

    https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/

    Here's our recent update v1.0.5:

    https://blog.vive.com/us/2019/10/18/vive-cosmos-release-notes/

    Steve

    What dose the Cosmos prefer when tracking?

    in VIVE Console Software

    Posted

    On 10/19/2019 at 3:22 AM, Shezzar said:

    imageproxy.php?img=&key=6a3749c85cdc35ae

    First time posting and just wanted to state that i am content with the product how over i would like to voice my concerns.

    First is the drop in tracking quality after my first few uses. I have tided my room since then and I understand that at the time of posting there is an issue with low lighting. However I am convinced that the originally untidy room state proved to be beneficial, could I please have this verified?

    Is there a way for the user to perceive that the cosmos is looking for tracking wise to better optimize our surroundings for this functions?

    I understand that the when in vive port if you place the Vive prop near your face it changes your view a monochromatic camera, am I correct in assuming that this is how the vive tracks our environment if so is there an easier way of accessing this feature.

    I will be making more posts in the upcoming days to expand on my concerns with the product. This is my first VR headset and I want to enjoy it as much at any other on the market

    Thanks

    Hi @Shezzar,

    Thanks for reaching out. Here are my responses to your issue:

    • Your tracking experience can be improved with brighter lighting settings if you are getting a low lightning notification. 
    • There is two easier ways of accessing the pass-through camera feature!
      • 1. When wearing your Cosmos headset, press the button on the left side of your headset next to the power indicator light. This button will activate your pass-through camera. You can turn it off by pressing the button again.
      • 2. Double press the Vive button on your right controller. This will also activate your pass-through camera. Double press the Vive button again to turn off the camera. If this doesn't work, you'll need to enable this feature in your settings. 
        • VIVE Console > Dashboard (three lines) > Settings >  Camera > Check the box with double press VIVE button to enable camera. 

    If you're having tracking issues with the low light notification, you can send us an issue report. This will collect your logs and be sent to our engineering team to look into and improve upon in our next software updates. Here are the instructions to do so:

     

    Possible side camera not working as supposed ?

    in VIVE Console Software

    Posted

    Hi @Jean-François Watier,

    Apologies on the late reply! I schedule myself to respond to this forum section during the weekdays. I read yours, but it slipped past me to respond after. Sorry again for that!

    On 10/12/2019 at 10:58 AM, Jean-François Watier said:

    I've made some test this morning playing orbus vr, specifically in the main menu where you can see a mirror of yourself.

    When I put the controller on the back of my head to induce tracking lost the controller didn't seem to snap back when they where in view of the side camera...instead they seems to only snap back when the front the top or the bottom camera seems to see them.

    Can someone else confirm this?  could this be the reason why they seems really slow to reacquire tracking? Also there is no option so see what those camera sees so I cannot confirm they are indeed working.

     

    I also frequently lost tracking of my right controller and it never snap back into place( must reboot controller), mostly in fast pace game ( beat saber and sort of gargantua) that makes them unplayable for me.

    First of all, I'm sorry you are experiencing these issues. Second, your right controller never snapping back in place is an issue we are aware of, and our engineering team are looking at and addressing. Third, can you confirm you are still experiencing this with the latest software update (v1.0.5)? 

    Lastly, could you help us submit an issue report through your VIVE Console, then provide me your Trace No.? I will personally send your report to our engineering team to look at your logs so that we may investigate along with the other similar ones and find a fix soon.

    Here are the instructions on how to submit a report: 

    TLDR: Vive Console > Click image.png.de028941af8e933961ea3a8b333b6399.png > Settings > Go to Troubleshooting > Report issue > REPORT

    Thank you for your patience.

    Steve

     

    Error Code 003 on every startup since 1.0.5 update

    in VIVE Console Software

    Posted

    Hey @TomCgcmfc,

    You are quick on our update! Thank you for sharing. I'll report this back internally and see if we can reproduce on our end. We're glad it's working though, and completely understand the confusion this error code may cause. Three questions:

    • During Beta, did this error code ever pop up?
    • Have you already tried restarting your computer? If so, does this error code still pop up?
    • Could you submit an issue report through the console? Your logs will be collected and I'll attach it to our report. If you can give me your Trace No., that'll make it easier for me to find too.

    Thanks TomCgcmfc for being active and engaging with our forum community here! You've been super helpful for us all and we really appreciate you.

    Steve

    VIVE Cosmos 1.0.5 - Release Notes

    in VIVE Console Software

    Posted

    Hi all,

    Our latest update is out now to improve your overall Cosmos experience! Open your VIVE Console, and you'll automatically see a "Software Update" button if you're not on this latest version. 

    VIVE Cosmos 1.0.5 – Release Notes 

    1.  Room setup performance improved for low light environments.

    2. Resolved a USB audio driver compatibility issue where audio would not play on certain system configurations.

    3. Updated multiple languages strings throughout the out of box setup, Vive Console, and Origin.

    - Support for multiple languages on “Learn more page” in controller pairing (Arabic, Chinese (Traditional/Simplified), Czech, Denmark, Dutch, Finish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Russian, Spanish, Spanish-US, Swedish)

    - Fixed Russian string overlap issues in Vive Console

    - Fixed Japanese missing character in Origin

    - Support Czech language in Origin

     

    Next Update (Late October Beta)

    We have seen the community feedback and are continuing to work to improve tracking overall.

    Our next update targeted for beta at the end of October will work to improve the following scenarios:

     

    HMD:

    1. Improved low light tracking, with better prediction during fast movements
    2. Reduced tracking jitter
    3. Compatibility for Vive Wireless Adapter

     

    Controllers:

    1. Low light tracking stability – we will be continuously improving tracking accuracy in low light conditions
    2. High brightness tracking stability – we will be improving tracking accuracy in high brightness environment
    3. Overall improvement for prediction models when a controller exits the headset’s FOV
    4. Faster and more accurate positional recovery when returning into the headset’s FOV
    5. Improved near HMD tracking, which should improve archery mechanics in games
    6. Improved slow movement occlusion tracking prediction

     

    We will have more optimizations and improvements not mentioned here that we will detail closer to release.

    • Like 3
    • Thanks 1

    Tilted View

    in VIVE Console Software

    Posted

    @wandaweb,

    Ah love your determination and tenacity in resolving this! Thanks for finding and sharing your quick fix. We are aware that lighting conditions can affect tracking and will be pushing ongoing software updates to improve this. 

    Your case is the first I've seen so I'll submit this to our internal team to address and fix for future updates. If you have the time, could you help us submit an issue report through your VIVE Console? This will collect your logs and allow our engineering team to pinpoint the issue and prepare a fix for a future update.

     

    Thank you again!
    Steve

     

     

    Skyrim VR mit Cosmos Controllern spielen nicht möglich

    in VIVE Console Software

    Posted

    Hallo @Gargoyle

    Vielen Dank für das Teilen Ihres Problems. Bitte entschuldigen Sie meine Grammatik, da ich Google Translate verwende, um diese Nachricht für Sie zu schreiben.

    Mit dem neuen Cosmos gibt es noch ein paar Titel, die noch nicht kompatibel sind. Dies liegt hauptsächlich daran, dass das Studio keine Bindungen für die Cosmos-Controller erstellt hat. W arbeitet derzeit eng mit Entwicklern und Studios in verschiedenen Geschäften zusammen, um ihre Titel mit Steuerelementen für Cosmos zu aktualisieren. Leider habe ich keine Zeitleiste für jeden einzelnen Titel und wann er fertig sein wird.

    Es gibt eine Problemumgehung für das Abspielen von Titeln, die noch nicht kompatibel sind, und zwar über die SteamVR-Community-Bindungen. Hierbei handelt es sich um Controller-Bindungen, die von der öffentlichen Community und Personen wie Ihnen erstellt und im Store veröffentlicht wurden, damit Sie sie anwenden und ausprobieren können. Diese Funktion wurde entwickelt, um sicherzustellen, dass alle Spiele mit allen Arten von Headsets gespielt werden können, ohne sich auf das Studio / den Entwickler verlassen zu müssen. Um dies zu versuchen, sind hier die folgenden Schritte:

    1. SteamVR öffnen
    2. Klicken Sie auf die drei Linien in der oberen linken Ecke
    3. Klicken Sie auf Geräte
    4. Klicken Sie auf Controller Settings
    5. Klicken Sie auf "Controller" und stellen Sie "Cosmos" ein. (Stellen Sie sicher, dass Ihre VIVE Cosmos-Controller eingeschaltet sind.)
    6. Wählen Sie Ihren VR-Titel
    7. Wählen Sie eine der folgenden Community-Bindungen aus und wenden Sie sie an.
    8. Wenn Sie keine sehen, bedeutet dies, dass sie noch nicht erstellt wurde. Sie können versuchen, eine zu erstellen, wenn Sie möchten. Hier ist ein großartiger Artikel, wie es geht. Ich bin mir nicht sicher, ob es eine deutsche Übersetzung dafür gibt.

    Lass mich wissen, wie es geht!

     

    https://steamcommunity.com/sharedfiles/filedetails/?id=1545634111

    Tilted View

    in VIVE Console Software

    Posted

    Hey @wandaweb,

    Thanks for sharing your issue and sorry you're experiencing this. Let me help you fix this.

    • Could you confirm with us what VIVE headset you're using? 
    • Did you recently add a mirror/reflective surface or change your lighting environment in your play area?
    • If you haven't yet, please also submit your issue through here: https://www.vive.com/us/support/contactus/

    Let me know the answers to the first two when you can.

    Steve

     

    210 The compositor is disconnected. error

    in VIVE Console Software

    Posted

    @colamiffy,

    Thanks for making the report and sorry for the issue you're experiencing. Let's help you fix this.

    Could you answer the following:

    1. Could you share us your computer/laptop specs (CPU, GPU, RAM, make/model)? 
    2. Could you try checking if you're connecting your DisplayPort directly into your graphics card DP port? 

      If you're using an Nvidia graphics card, you can check physx settings in the Nvidia control panel to show which ports are phsyically associated with the gpu. Then try to see if you can connect your DisplayPort cable to that port.

      ?name=inline-1632309791.jpeg

     

    Headset and Controllers not tracking

    in VIVE Console Software

    Posted

    Hi @xxparisite08,

    Thanks for reaching out. Let me help you solve this problem...

    This indication shown on your screenshot can happen when your headset is on standby. For example, if you left your headset on the table or outside of the boundaries you drew. As a result, your headset will stop tracking causing your controllers to follow. 

    Could you try moving your headset around and have it face the controllers as you're doing so? This should "wake" the headset and the VIVE Console should display that all three devices are tracking.

    Are you able to play a VR title successfully with all three devices tracking?

    Let me know,

    Steve

    Upgraded to Cosmos, but having issues getting it to work

    in VIVE Console Software

    Posted

    @pataan,

    Thanks for the feedback. Sorry again about the lighting issue. The good news is this can and will be improved with software updates. I'm confident we'll reach the point where it doesn't require as much for you to play in your environment.

    If you like and have the time, you can send us an issue report through your VIVE console about the amount of light needed. The issue report will collect your logs and be sent to our engineering team to help address and improve tracking & setup for the next updates. Basically, the more logs, the more information we can leverage to train our SW for better tracking in various environments.

     

    No image on Cosmos and Error 210

    in VIVE Console Software

    Posted

    Hi @Kastle & @Tindelltech

    Thank you for the details! Apologies on this issue.

    1. Could you share us your computer/laptop specs (CPU, GPU, RAM, make/model)? 
    2. Please confirm on my earlier post if your mini DP port is directly connected to your GPU. (Only for @kastle) 
    3. Please submit an issue report through your VIVE Console and confirm when complete (with Trace No. if possible)

    Thank you for your patience. We are working to address this. 

    Steve

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