mcs04 Posted October 14, 2018 Share Posted October 14, 2018 wrote: AMD didn’t want to pay for the licensing for XMP memory profile support, this requires some alternative way to overclock the ram in the bios, if you are using ryzen and you ram is overclocked and you are seeing the BSOD check the timing settings for you ram, my bios had most the values correct except a few, for sometime this has not been a problem until the wireless adapter that is. I pulled the memory xmp settings from the bios tool memory SPD and enter each value that was different manually, I have not had a crash since. Unlike AMD, Intel uses XMP profiles automatically, if you are a lucky AMD user your mother board may have a better timing detection or your ram may be a more standard settings. Otherwise you are here waiting for a solution that may not come. I recommend carefully entering your rams XMP timing values into the bios if your motherboard supports it and see if that helps you as it did me. I tried both of the XMP profiles I have on my MB, and I also changed the timing values manually and all resulted in the same BSOD or total lock up either within 5 minutes of playing a game, or within seconds of SteamVR opening. The only weird thing this time was that even after the BSOD, my system hard locked again right as it got to the windows login screen just like it does when I start trying to play wireless. Link to comment Share on other sites More sharing options...
User_25924 Posted October 14, 2018 Share Posted October 14, 2018 No bsods but the vive headset goes black and steam vr software loses tracking of everything. the wireless adapter itself continues to stay connected to the link box. Cpu - Ryzen7 1700 mobo - Gigabyte GA-AX370-gaming 5 Gpu - GTX 1080 Link to comment Share on other sites More sharing options...
Cromsin Posted October 14, 2018 Share Posted October 14, 2018 I'm also having a BSOD (DPC_Watchdog_Violation) 1-5 minutes after launching SteamVR. Reinstalled Viveport, SteamVR and VIVE Wireless. System: Gigabyte GA-AB350-GAMING 3 Ryzen 7 1700 Gigabyte Radeon RX 580 GAMING 8GB (x2) Corsair Vengeance LPX CMK16GX4M2B3000C15 (2x8GB) Windows 10 Pro Link to comment Share on other sites More sharing options...
Grant112 Posted October 15, 2018 Share Posted October 15, 2018 awesome. Thanks for the reply. Also, I forgot to ask – are you running the latest Bios version (Version 4024)? And if not, which version are you on? Link to comment Share on other sites More sharing options...
VRDave Posted October 15, 2018 Share Posted October 15, 2018 wrote: No bsods but the vive headset goes black and steam vr software loses tracking of everything. the wireless adapter itself continues to stay connected to the link box. Cpu - Ryzen7 1700 mobo - Gigabyte GA-AX370-gaming 5 Gpu - GTX 1080 Hey , it looks like you and I have a very similar set up (mine listed earlier in thread). My SteamVR has behaved a little wonky at times as well both wired and wireless. I've had it not find or lose the tracking but that is usually during startup or if I let it sit idle. To fix it, I would usually just re-start SteamVR or disconnect and reconnect power (either battery or link box if not on wireless). That said, I *have* had it lose everything when I first set it up - it was the antenna. I had it clipped to the monitor and at one point it snapped off and fell behind the monitor. A few seconds later, everything was gone in SteamVR. I now have it on top of my case (Antec P110 Luce) in the *back* part of my tracking square. And the case is elevated ~2' off the floor. I haven't lost anything since. On a semi-related note - I'm a software Dev and one of my programs deals with wireless hardware. I've had clients with a myriad of problems, RF from the monitor being one of them. Of course the wireless device I deal with is way weaker than the Vive wireless but it's a thought to consider I guess. Link to comment Share on other sites More sharing options...
mcs04 Posted October 16, 2018 Share Posted October 16, 2018 wrote: , We're assessing your report and the few others you mentioned on/Vive - We're aware of your situation and we'll be sure to keep in communication as we work to understand the behavior you're seeing. If you are reading this thread and are currently experiencing a similar behavior, you can post here to receive a ping when we have additional updates. If possible, please share your CPU/Mobo model #'s and any "stop codes" that may be displayed if a BSOD occurs. , what happened to "keep in communication"? Nearing the end of the return window for a lot of people with this issue. Anyway, I've decided to initiate a return because I don't see this getting fixed any time soon. Also, with the overheating issues that are increasingly being reported I don't think it's worth gambling on this $300+ product actually working even if the Ryzen issue is fixed. Hopefully it lasts long enough for those that it does work for, because it's clear this was pushed out way too soon and with extremely poor QA testing. By the way, for those who will also be returning before the window ends: HTC stated to me that they will not refund your initial shipping cost or offer a prepaid label to return unless you escalate your case. It's just another shady BS move by a company that doesn't care about their customers. Link to comment Share on other sites More sharing options...
Mentalunicorn Posted October 16, 2018 Author Share Posted October 16, 2018 Its time to begin returning your units people. They're not likely to fix this anytime soon. Absolute disgrace. Scam is the only word for it. Link to comment Share on other sites More sharing options...
graysame Posted October 16, 2018 Share Posted October 16, 2018 I'm beginning my return process. This is unbelievable that they shipped this out without knowing that there would be such a huge issue such as this. Link to comment Share on other sites More sharing options...
mcs04 Posted October 17, 2018 Share Posted October 17, 2018 wrote: I'm beginning my return process. This is unbelievable that they shipped this out without knowing that there would be such a huge issue such as this. And not only that, but they are STILL accepting purchases with ZERO official warning or notice that this may be an issue for Ryzen owners. Pathetic. Not that it will change anything but I have already sent in a complaint with the FTC about this and I urge others in the US to do the same. This entire situation has been incredibly deceptive from the beginning and like many others have said, very unlikely they were not aware of this issue before release. https://www.ftccomplaintassistant.gov/#crnt&panel1-1 Link to comment Share on other sites More sharing options...
graysame Posted October 17, 2018 Share Posted October 17, 2018 Thank you for that link. I reported them to the FTC. Link to comment Share on other sites More sharing options...
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