VIVE_chengnay

Hi @Lian, The log that you collected is not by using SRanipal robot?

Hi @vethetheth, Could you provide the information of the plugin version(VIU? Wave SDK?) you imported? And, did you enable hand tracking from Wave menu?

Hi @Lian, Just to confirm that you followed the steps and installing the latest version (v1.32), Then your SRanipal robot always show orange color and did not turn green is using v1.32?

Hi @Lian, Did you follow these steps for cleaning up the SRanipal runtime?

Hi @Lian, Just curious, why you need to use 1.03 runtime? It is not recommended to use older runtime. Please re-install the latest runtime (v1.32), thanks!

Hi @Justine, I think you can just add it under "Parameters for time-related information".

Hi @Justine, Could you add another varaiable? For example, int frameCount.

Hi @Justine, You can use Time.frameCount instead.

Hi @Lian, Did you ever try uninstall all SRanipal runtime and reboot your PC? Please also try the instructions posted here. Let me know if you still cannot resolve your issue.

Hi @Lian, Could you uninstall the old SRanipal runtime then install the SRanipal Runtime (1.3.2.0)?

Hi @gray6, For Vive Pro, if you don't use SteamVR Unity Plugin, what other plugin did you install in your project?

Hi @Justine, Do you mean you try the EyeTracker.cs and it couldn't work? I suggest add some debug logs to find out the root cause why you cannot extract eye data using that script. I look through the script and it looks ok to me.

Hi @Govert, Could you check in 2020 and 2021, is OpenXR selected too?

Hi @Justine, It is glad to hear that your issue is resolved. Thanks for sharing the information. Unfortunately, there is no other method to enable OpenVR without using SteamVR Unity Plugin. May I know why you don't want to use SteamVR Unity Plugin?

Hi @Nipsh, Someone did post the same issue, could you look through all the replies and see if anything that can help you resolve?

Hi @Justine, Sorry I don't have other advice for now. Not sure if it is hardware related issue. Could you share your PC's hardware configuration(those you have tested) to me? Thanks!

Hi @vethetheth, It is your choice to use Interaction Toolkit or Unity XR methods for your development. There shouldn't be any difference for handtracking. If you plan to distribute your projects for multiple platforms, it is best to use VIU.

Hi @vethetheth, You need to install com.unity.xr.interaction.toolkit from Unity Package Manager. Just now I tested with Unity 2021.3.0f1, and I couldn't see it from the list. I manually add it to the Packages\manifest.json, and Unity will automatically download it. "com.unity.xr.interaction.toolkit": "2.0.2",

Hi @vethetheth, Did you manage to get the VBS working on your PC and headset by using the methods I sent you in private message? If you are still having issues, please let me know. Thanks!

Hi @Justine, I am using Visual Studio 2019 Community.

Hi @vethetheth, After some testings, I found below result. For Wave sample scene (ControllerTipsTest), if problem existed, could you try to restart Unity and try DirectPreview again? For VIU example scene, you need to power OFF controllers instead of leaving them idle. Whenever you meet the problem, you need to restart Unity to recover.

Hi @vethetheth, Could you try below environment setup? 1. Downgrade your Unity version to 2019.4.xx 2. Upgrade the Wave SDK to latest version(4.5.0-r.3) I just tested with Unity 2019.4.28f1(ControllerTipsTest scene), Wave SDK 4.5.0-r.3 and DirectPreview(HMD+Controller) works fine. I also tested with VIU's sample scene(UGUI), you MUST turn off your controllers, if not, you cannot move your head. Let me know if you problem still exists, thanks! UPDATE: I found a quick temporary solution to above issue regarding VIU's sample scene, You need to modify in Assets\HTC.UnityPlugin\VRModule\Modules\WaveVRModule.cs, line 76, #if VIU_WAVEXR_ESSENCE_CONTROLLER_MODEL && !UNITY_EDITOR If you install VIU using Package Manager, you NEED to copy to Packages folder. I tested your project(HTCLinkTest), it can run with the above temporary solution.

Hi @Justine, Unfortunately, my colleague did not find any issue using the project you provided. Could you try uninstall the SRanipal runtime and reboot your PC and try again?

Hi @vethetheth, I think I got the same result as yours. Get back to you ASAP when I find the root cause, thanks!

Hi @Justine, Sorry for the slow response. I am still not able to get the device to try. But, I did ask my colleague to help out. He should be helping out soon. Get back to you ASAP!