stvnxu
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Posts posted by stvnxu
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@Glaucoma Predator Thank you for doing this! Hang tight as our engineering folks look into this.
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10 hours ago, beezqp said:
Well I am still lurking here. The guy above who blabla'd me put me off, but I guess some update here would be nice - I don't see solution in the other topic as well.
So the support revewed the logs and advised this may be indeed hardware issue but they need the headset returned for inspection. So I returned it at the retailer on customer guarantee couple days ago. Wondering what's next.
Who knows, maybe they will ship it to ROMANIA REGENERSIS. 🤨🤨🤨
We're glad you were able to get in touch with our customer service! Please follow the instructions of your representative for next steps. We want to avoid any misalignment / double efforts here.
Your customer service ticket should still be opened so feel free to follow up with him / her on what the next steps are.
Thanks,
Steve
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3 hours ago, Glaucoma Predator said:
Yeah my headset is having weird issues as well, I had a similar crash to yours. And now room scale is all messed up. I'm half way into the floor and the room is half outside of my play area.
Several resets and other things later no fix in sight. IMO it's a pi$$ poor hardware design that lacks the fundamental technology to be a functioning VR HMD head set.
For other readers out there, we are addressing this in another post that Glaucoma Predator reported. To stay up to date and for consistency, you can direct yourself here:
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2 hours ago, Glaucoma Predator said:
I have done as you suggested and now I have a different issue.
My play area floats out of my living room, and the floor is off by about a meter and a half.
I am unable to test the controller issue right now as I can not play.
I tried resetting the play area 4 times last night a rerun the chaperone and room definition and each time it does the same thing.
Feels like a hardware issue to me.
Apologies on the issue you're experiencing. Could you please submit an issue report through your Vive Console? Please type "rd_log_request" in your summary and provide me your trace # once completed.
This will send logs to our RD team to quickly identify the issue and support you.
Here is a post you can refer to for instructions on how to submit an issue report:
Steve
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@Glaucoma Predator,
The eng team got back to me about this. They'll need your logs to identify to the root cause of your issue to fix. If this is still occurring, please submit the issue report and share your Trace No with me after completion.The remaining troubleshooting option you can try is:
- 1) Clear Environment information and redo room setup
- 2) Power off everything, unplug
- 3) Try switch to beta line and perform a firmware update, than go back to Public line to perform another firmware downgrade by system.
If after doing above steps and the issue has yet to be resolved, then your logs are essential for us to troubleshoot on our end.
Thanks,
Steve
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Hey @jubbs,
Welcome to the Cosmos family! Excited for you and your first home VR experience - say goodbye to your friends on weekends muahaha! Feel free to use this forum to ask and talk about anything you'd like. The community here is pretty active and best of all, passionate + helpful. Regarding your questions, I'll break it down:
Tracking
Tracking is our number 1 priority for us as customers have expressed feedback for higher quality. Software updates are continuously being pushed to users with the goal of improving the overall Cosmos experience. If you want the very latest updates, you can opt into our Beta program to test. Please note that the Beta program is defined as a software testing phase and is not the official public release version. That being said, there may be bugs or issues experienced in which we'll address if found during testing. Since it's your first VR experience, I'd recommend to stick with the public original versions to ensure a positive experience 🙂
Lighthouse tracking faceplate
To find news about vive, you can always count on our official blog or twitter handle:
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Hi @muella91,
Thanks for your patience here! Our team has provided official origin and reference specs as requested:
Let us know if you have any questions.
Steve
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@pataan - To re-echo A-Jey's response, Viveport Infinity supports selected games only in the Viveport Store. It does not support the Steam Store
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On 2/1/2020 at 4:46 PM, Benbob said:
Are you actually going to fix the terrible tracking on the Cosmos controllers or do you seriously expect people to pay you $700 for a system that doesn't work properly and then happily hand over several hundred more just to get basic tracking functionality? Why would anyone do that as opposed to just, you know, buying the superior Valve Index?
Thanks for the question! Our engineering team is working hard to listen to customer feedback and push updates to improve the overall Cosmos experience including tracking.
Regarding Valve Index, you can find more information on their website here: https://store.steampowered.com/valveindex
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On 2/1/2020 at 10:55 AM, Daverp said:
Hi I've had my cosmos since yesterday and haven't been able to use it as every time I try to install everything it tells me that it can't detect the usb. I have tried 3 different usb ports and I'm still getting the same problem. Has anyone managed to get past this issue as it is ridiculous that a £599 piece of kit that anyone can buy is basically useless straight away
@Daverp - Just checking in if you were able to resolve your issue yet with the suggested solutions above? The usb link that A-Jey is referring to is called a link box. It's the little box that connects between your Cosmos headset and desktop/laptop. A green light indicator means it is on which you'll need for it to work successfully during installation.
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@Meln what A-jey said!
I won't recommend any batteries outside of the one we have on our website. However, there are users in that thread sharing their experience with other 3rd party batteries that you can take a look at for suggestions. Feel free to tag those users if you want more details. Everyone in this community is opened to sharing.
Thanks,
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On 1/31/2020 at 9:29 AM, Glaucoma Predator said:
Batteries are not low, I put in fresh batteries. I have to pair the controllers after the Headset goes blank for about 30 seconds.
Nope, they are not working correctly at all.
Hmm - okay two things I'll suggest here:
Could you submit an issue report through your Vive Console, and we'll have our eng team look at your logs. Tag "rd_log_request" in the summary for quicker identification on our end. Here are the instructions:
https://forum.vive.com/topic/6662-how-to-report-issues-through-the-vive-console/Let me know your Trace No after completion.
IN parallel, please contact our customer service about your issue. In case if it's a unique case to your hardware, then they may be able to support you with a replacement.
https://www.vive.com/us/support/contactus/ (USA region is set by default. Feel free to change to your region below)
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1 hour ago, joellipenta said:
@stvnxu I purchased the same cable as @Fink and am still experiencing the issue. Considering it's happening wired and wireless, I'm switching back to wireless now (I love that freedom!). As I was testing this morning, I noticed that if I start the game and then move outside the boundaries, when the game launches, the issue occurs. This makes me think it's tracking related. I reviewed the Event Viewer and saw some crashes related to Origin's Web Service (which was corrupt and I've since uninstalled), but nothing else related to Boneworks since it's not a true "crash" (you have no choice but to simply exit the game). Hope this helps!
Yes, agreeing with you on it being tracking related (grey screens are symptoms of that). I'll have engineering look into this over the weekend. In the meantime, I'll hypothesize maybe it's your room if it's strictly just tracking:
- Could you try adjusting the lighting of your room to optimize the inside out tracking?
- Try to put away any reflective surfaces.
- Re-do your room setup and set another front orientation than the normal ones you've done.
- When you play Boneworks, are there any patterns you can identify on when the crash happens? For example, is it every time you crouch and pick up something? Is it every time you face a certain part of your room?
Thanks again for your patience in all this. We'll work to identify your issue.
Steve
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4 hours ago, Beta_Tester said:
Hi @stvnxu, I've logged an issue report for this problem which has been picked up as ticket 50112500, the DIAGTOOL number is 20200125230646. Had a glitch (grey screen) whilst playing the new Doctor Who game and ended up in a wall! This is with wireless.
I've ordered one of the USB 3.0 cables to see if that improves things.
Ah you're the best. Thanks a lot for this. Please keep us posted on the result of the 3.0 cable if that solved your issue. I'll notify the eng team about your ticket, they're back this weekend woohoo!
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@Fink Thank you. My thoughts exactly!
@joellipenta - Your crash in Boneworks may be a unique case compared to everyone else's reported here (which seems to be resolved by a 3.0 cable) because you're experiencing the same symptom in both wireless or wired situations. As Fink had shared, could you play it again and then after the crash, open your windows event viewer to take a screenshot of the errors that happen at the time of the crash.
Search Event Viewer > Launch application > Windows Logs > System
(Link to instructions) -
32 minutes ago, joellipenta said:
@stvnxu The cable I used is this one:
https://smile.amazon.com/gp/product/B01KRO8D20/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1I actually had Boneworks crash about an hour ago while playing wired so now, I'm back to square one. I cannot figure out why this game is crashing for me. Are there any other logs that could be helpful?
Was this crash in Boneworks the same exact symptoms experienced with wireless?
Do you experience any issues playing other games ? -
3 hours ago, Glaucoma Predator said:
It has not been resolved, I'm not going back to the beta the tracking does not work in 1.0.10.4.
Okay, understood. Could you confirm your batteries are not low? Have you swapped for fresh new batteries?
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@Keane0411 - thanks for your question. Not weird at all so no need to apologize.
From my current understanding, that function to use a fixed cursor on the HMD with no controllers is not available. I know exactly what you're asking about cause this is something available on 3DoF headsets. I'll double check with engineering team and submit as a feature request. Just be mindful that this may fall later in the pipeline if they choose to add as they're focused on improving the tracking experience 🙂
Thank you,
Steve
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@HoZy Thanks HoZy lol.
@Sago36 & @joellipenta - Our eng team is out due to holidays, but I'm actively collecting the information here and will share with them once they're back to identify and resolve this issue.
@joellipentaWhich USB 3.0 AA cable did you buy? It seems like this fixed the grey screen issue as reported from Fink and other users. Not confirming this is the solution, but want to gather more data for engineering to look into. Also, are you experiencing this issue in any other game such as the screen flickering grey?
@Fink - With your issue resolved using the USB 3.0 AA cable, have you been able to test Boneworks through successfully?
Thank you everyone.
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53 minutes ago, A-Jey said:
The feedback you get by new tracking updates.
Re-echoing this!
It'll also help speed up the process if you write "rd_log_request" in the description to help funnel the data directly to that team to leverage in improving the tracking.
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Thanks for sharing your feedback. Interesting so like a ... head gaze pointer / cursor?
I'll submit a report for our engineering team to evaluate!
Thanks again for this.
Steve
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Were you able to try A-Jey's instruction above? If so, was your incident resolved?
Let us know when you can. We'll work with you in getting this resolved.
Thanks,
Steve -
Just now, davide445 said:
I'm doing this trough the lens. Starting inside the VR environment I open the Vive software control in the lens, and try to set the room orientation in the same direction of the VR environment I use. But the result is never aligned, and using trial and error I wan't able to make that happen, seems to be rotated but never in the direction I want. Using latest beta software.
Okay, thank you for this. Will submit report to our engineering team. @C.T.
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@davide445 - Could you share in steps how you're setting the orientation to match your play area? Are you doing this in room setup or through Lens? or both?
Recent beta addresses a bug in the orientation setting through Lens:
Cosmos connected remotelly to PC
in VIVE Console Software
Posted
Hi @Davide,
This is an interesting idea you're testing. I, personally, haven't done this and the subject doesn't exactly fall in my expertise. Hopefully the colleagues I tagged can chime in.
My immediate concern with this is... how would you get your remote software to integrate with the Cosmos headset or any VR headset in general? Non-VR applications work because the user can just view the mirrored application through their screen. For you to view the mirrored application through a VR headset that's not directly connected to the PC... seems like you'll need an integration between the remote software and steamvr or vive console?